Posts Tagged ‘customer service’

Is There Such A Thing As Privacy At A Trade Show?

Friday, July 16th, 2010

The words trade show and chaotic seem to go hand in hand don’t they? Everywhere you look bright lights are flashing, bells and whistles are going off, and vendors are yelling at everyone that walks by as if they work at a back country carnival. Privacy is nonexistent and most conversations tend to follow the same basic script:

Salesman: Hi Sir! Would you be interested in taking a look at product ABC?

Potential Customer: Sure. What does ABC do? Show me how it works.

Salesman: It’s simple. You put this in here, turn there, and presto-change-o! It’s like nothing you’ve ever seen before and it’s guaranteed to change your life.

Potential Customer: Sounds Great! What kind of deal can I get on it?

Salesman: Well it all depends on how much of ABC you want, the color, the size….why don’t you give me your info and we can set up a time to talk about this more in detail.

See what happened? The salesman caught the customer’s attention, showed him how product ABC worked, and sold the idea that the customer was missing out on a great opportunity if he let ABC get past him. The only problem is that ABC is kind of expensive and there’s a lot to work out in terms of payment plans, interest rates, warranties, models, etc….none of which can easily be done when you have 50 other people trying to get your attention. You could ignore the other customers, but you would be trading one sale for potentially tens of others. So in this case the salesman did the only thing he could do…he collected the customers contact info and setup a time to go into detail at a later date.

Wednesday I wrote to you about our great looking Grand Format Fabric Graphic Structures. In that post I mentioned the ability to essentially create a conference room complete with table and chairs both featuring your company’s name and logo. I wanted to expand on this because what you are doing by constructing of display is creating a space away from the trade show chaos where some privacy can be had and those details our salesman above mentioned can be explained while at the same time his associate can handle new visitors to the exhibit. Below is how things might have been different had the salesman been able to spend more time talking about the specifics of product ABC.

Salesman: Hi Sir! Would you be interested in taking a look at product ABC?

Potential Customer: Sure. What does ABC do? Show me how it works.

Salesman: It’s simple. You put this in here, turn there, and presto-change-o! It’s like nothing you’ve ever seen before and it’s guaranteed to change your life.

Potential Customer: Sounds Great! What kind of deal can I get on it?

Salesman: Well it all depends on how much of ABC you want, the color, the size….I tell you what, if you have a moment we could step back into the office area behind me and go over some of the specifics. I promise to have you back on your way in 15 minutes.

Potential Customer: Sure! Show me the way!

Easy to setup, simple to transport, and like everything from the Godfrey Group each display is available in a wide variety of colors and fabrics. All it takes is a few basic questions and you could be on your way to creating a trade show exhibit that is sure to increase your sales. What are you waiting for! Contact us today at 1-800-789-9394

A Recipe For Trade Show Success!!!

Thursday, July 8th, 2010

If you’re a foodie like me (not to mention a huge pop culture fan) than you are no doubt following along with two of the best cooking shows to hit the airwaves in decades. I’m talking about The Next Food Network Star and Top Chef both taking place on separate networks each and every week. Each show features a group of chefs competing in a variety of cooking contests designed to weed out the best and send home the rest. If you look beyond the competition and focus on the basics of the cooking though, you may be surprised to find lessons that relate directly to trade show success. Below is a recipe for a successful trade show and it starts with knowing what you want your end result to be. Like cooking you need to have a loose idea as to what you are making. What do you want your display to accomplish? Do you have a specific design in mind?

1 Dose of Preparation- What type of display works best for your product? Would a literature display be best or do your needs point more towards a computer kiosk? Indoor or outdoor? Pop up or environmentally friendly? What design best matches the types of events you attend? Who are you marketing to and what gets their attention the most?

1 Dash of Creativity- The use of color is a great way to get a persons attention. Try to be unique while at the same time don’t be too extreme as to alienate yourself from other vendors.

1 lb of Follow Through- Make sure you keep up the relationships you make while at an event. The moment you return from a trade show, shoot out an email or call your new contact just to thank them for taking the time to speak to you.

1 Ounce of Prevention- Know what it is about your product that discourages people and come to an event prepared to offer solutions to their concerns. If a customer is concerned about the cost tell them you understand, that others you spoken to have also felt the same way, and that you were able to help them through the use of a payment plan.

Mix With Special Ingredient- Every great chef knows that to truly be successful you must take the ordinary and turn it into the extraordinary. A kiosk is not a kiosk when it features a custom logo along with your companies name emblazoned in the center. By taking the idea of a trade show display and molding it to fit your idea of what the customer is looking for, you are essentially giving them something they are familiar with yet have never seen before.

Like the perfect recipe, the key to a successful trade show exhibit is repetition. Don’t be afraid to try new things and make changes until you achieve a display that fits your needs and creates buzz amongst customers.

Dear Trade Show Diary…..

Monday, July 5th, 2010

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Did you know many companies will borrow from the bank each month based on projected receivables? Furthermore supplies, production schedules, material costs, and labor all require a certain amount of forecasting in order to know what to expect from the coming month so that the company is not caught off guard by an expense or decrease in business that may change the shape of the budget. Projecting what is about to happen next requires a certain amount of looking back at recent trends and looking forward in an attempt to identify upcoming obstacles or new opportunities. Trade shows in particular offer some special challenges when it comes to forecasting, but the process is just as important. One way to accurately predict the expenses, visitor turnout, revenue, and overall success of an event is to keep a diary.

For most people the word diary probably brings to mind thoughts of little girls writing in pink notebooks they keep under their mattresses, but in fact everyone keeps a diary of some sort. Every time you balance your checkbook you are making an entry into a diary. Whenever you log how much mileage you put on your car so you can be reimbursed by your company you are keeping a diary. Even this blog could be considered a diary all about trade show tips, events, and custom displays. Keeping a trade show diary of your own may just the key to success you have been looking for. The next time you’re at a trade show take a moment to step back from your exhibit and write down what you see. What has been your biggest selling item so far? How many people have come by and what was their demographic? Was there anything about your kiosk that did flow right with the rest your setup? Were you a good fit with the vendors around you? Could you have done anything better? At the end of the event make notes about the number of contacts you made and be sure to follow-up with them at a later time. By answering these questions not only are you gaining insight into how well you are operating, but more to the point you are keepping a log that can be used at other events to help determine what works and what doesn’t.

In business forecasting is not an exact science, but whether you like doing it or not you can’t deny the results. Paying attention to recent trends and adjusting your finances accordingly could be one of the smartest business moves you will ever make. The next time you are walking out the door on your way to an event, grab a notebook and remember to make notes afterward. Trust me you’ll thank yourself later.

How Much Are You Getting For Your Investment?

Friday, July 2nd, 2010

In terms of trade shows there are basically two types of events. The first being a situation where you bring a specific amount of inventory, setup at a location previously selected to get the most attention from visitors, take out a calculator, and sell sell sell. The second involves bringing very little in terms of inventory (except for promotional items such as pens, key-chains, business cards, etc…), requires a much greater knowledge of what is being promoted, and relies heavily on product demonstration whether it be through actually showing how something works or how an investment can make life easier (an exhibit featuring an insurance company would be an example of this). It’s the later that I want to focus on today mainly because the determination as to whether the event was a success or not often can’t be made till weeks or even months down the road simply because you’re there to take orders and build relationships not unload merchandise.

This idea of delayed income is called Return On Investment or ROI and is really quite easy to figure out once you know the steps.

1)While at your next event offer those you come into contact with an incentive for ordering. This incentive could be a gift or a discount, something that will make them feel they are getting a good deal by following your instructions. Make sure they understand that in order to take advantage of the promotion they must reference a specific code. This way you can track how the sale was generated.

2)Once you know sales generated, total up all your expenses associated with the trade show. Include the cost of labor, food, travel, etc…

3)Now take the amount you made (the value in dollars of sales that referenced the promotional code you asked customers to use) and divide that number by the total expenses.

4) Finally take this last number and multiply it by 100 to get the percentage returned to you from your investment (ROI)

It’s very common that the full impact of a trade show is not felt for months or maybe even a year after the event has taken place. Regardless of whether or not you are selling tons of inventory at one time or get your sales through the use of connections made at the event, finding out how much profit you made is a huge tool to have at your disposal. Not only will this help you calculate how successful an event was, but it can also be used to forecast similar events to come.

Lessons Learned From The 2010 Electronics Entertainment Expo

Monday, June 21st, 2010

You may remember last week at this time we were all taking about the kick off of the E3 Expo in Los Angeles, Ca. and the rumors that were swirling around concerning the latest in high tech games that would be announced. As it turns out Project Natal (now called Kinect) and the Nintendo 3DS both premiered to huge crowds and immediately were proclaimed crowd favorites. Though I wasn’t able to attend the trade show, I did catch the majority of the coverage which was carried live on the G4 network and I gotta say impressed is simply not a good enough description of how I felt after catching a glimpse of all the amazing booths. From a full sized wrestling ring featuring characters in the video game Lucha Libre AAA Heroes of the Ring to literally hundreds of hands on demos of some of the most talked about games in years, if the folks behind E3 did anything right it was knowing what video game fans wanted to see and making sure those vendors were there.

As a vendor your priorities are different from those that are responsible for the scheduling and promotion of an event, but the lessons learned from E3 still apply:

  • Customers want to be catered to. Long gone are the days when a company can just put a product on the market, come up with a general slogan, and hope to attract attention. Today’s consumers want to feel like you are talking directly to them. They want custom graphics, hands on demonstrations, sneak peeks or spoilers for upcoming products, and over the top demos. At the same time people want to know they are getting a certain amount of quality with their purchase as well as the thrill of being the first in their group of friends to own such an amazing item.
  • In order to be successful you must go where the people are. The E3 Expo is a classic example of how birds of a feather flock together. If you’re a company that understands the value of attending trade shows and other events in order to showcase your products to the public, than you want to make sure you are setting your kiosks up where the people actually are. If you make kitchen appliances there’s no need to setup at a video game convention. If you paint portraits for a living, a car show isn’t the place to show off your skills. Before you hit the road make sure you’re not going to be the odd duck at the event and that there are similar products being demonstrated.

While events like the E3 Expo are amazing to witness and generate tons of support for all those involved, beyond the glitz and glamour lie some very important lessons that all vendors need to take notice of. By creating custom demonstrations geared towards making consumers feel unique and catered to, companies are finding better ways to create buzz and generate sales. Also in order to get the most of a trade show you want to make sure your product stands out from the crowd while at the same time is connected to the other vendors around you.

A Tip Guaranteed To Quench Your Thurst For Attention

Friday, June 18th, 2010

Are you tired of struggling to get every one’s attention trade show after trade show? Do you spend more of your time staring at your shoes than into the faces of eager customers? Well maybe Godfrey can help by shedding some light on the situation. See we understand that in today’s cut throat market in order to stand out from the crowd you’ve got to not only make your product relevant, you’ve got to establish yourself as the life preserver consumers have been desperately waiting for. You do this by making yourself necessary. How do you make yourself a must visit booth at a trade show? Simple! You give the public what they have to have….food and drink.

You see everyone has at least three things in common: 1)They need to eat 2)They need to drink 3)They need to rest (sleep). Trade shows  take up a ton of space and are often held in the largest possible locations. Because of all the walking that is required, at some point all those visitors need a place to stop and refill their batteries. That’s where you come in with the help of our Soda Can Station. Designed to resemble an aluminum cola can, this is one display that is sure to attract attention like an oasis in the middle of a long hot desert. Like everything else from Godfrey, our Soda Can Station is made of top of the line materials and can easily be customized with your name, logo, and color scheme emblazoned on all sides. Featuring an umbrella top and a wrap around counter, trade show visitors will be thanking you for helping them recharge their batteries while they take in the days events.

Imagine a convention center full of potential customers carrying  bottles of water and telling others where they got them from. If you are looking for a smart, creative trade show booth with mass appeal and built in word of mouth, than the Soda Can Station is the answer to your prayers. Great for outdoor events and easily customized, this is one display that is sure to soak up the sales. Order today!!!

Destroy The Noise With SoftSound Acoustical Panels

Friday, June 11th, 2010

As a parent I’m used to noise. In fact at home it’s the silence I can’t stand because it usually means somebody’s up to no good. At work though things are completely different. Distractions are a nuisance and trying to focus on the task at hand is often harder than than the work itself. Anybody that has ever worked in a cube farm can tell you that there is always something going on that, if not ignored could leave you feeling like nothing was accomplished at the end of the day. Radios turned up louder than they should be, a dozen phone conversations taking place, water cooler talk about last nights game or episode of Desperate Housewives, printers and copiers slinging paper out non-stop, visitors and delivery drivers endlessly walking through….all of this chaos is swirling about and you’ve got a deadline that must be reached. At times it seems there is no possible way to drown out all the noise and still be productive.

Noise pollution isn’t just something you are exposed to when the guy you are stuck next too in traffic decides to crank his radio up, it’s everywhere including the office.  Luckily though Godfrey has a simple tool that can help you eliminate noise pollution without going to extreme measures and it begins and ends with a simple bulletin board. SoftSound Acoustical Panels are multi-layered sound dampeners that can be custom sized to meet your needs and are also fully functional bulletin boards perfect for hanging signs,  logos, or other types of info. Each panel is covered with a special type of fabric that works well with Velcro and comes featuring a classic look sure to blend in to any environment whether it be classroom or conference room. Plus for those that need a little extra coverage, SoftSound panels can also be used as ceiling tiles which are easily installed.

Perfect for the office, a must have for daycares, and a great addition to any public place, SoftSound Acoustical Panels may be just the thing you have been looking for to keep noise down and productivity up. Featuring a classy look, the ability to blend into any background, and available in a wide variety of shapes and sizes; if you have a noise problem today’s the day to fight back. Simply dial 1-800-739-9394 and find out more about this and our other great products today!!

It’s Time To Get Motivated!!

Wednesday, June 9th, 2010

We’ve all heard the sayings ”The pain you feel today will be the strength you feel tomorrow”, “The beauty of flying like an eagle is the ability to soar without looking back.”, or my personal favorite featuring the cutest of kittens dangling from a tree “Hang in there!” These days it seems that everyone is trying to motivate you to do something. Just one look at the world’s most popular media site Facebook and you’ll quickly learn that people all over are using these types of motivational phrases to not only boost their own moods, but to also give others a bit of inspiration in hopes of making it through a tough time in their lives. Nowhere are these words of wisdom more needed then in the work place where just like the economy, hopes of a better future are at an all time low.

The question is though, do motivational posters placed around the office work? Well according to Ken Brown a professor at the University of Iowa they do. “If they’re part of a broader campaign, with clearly outlined goals and a commitment from management, they may have some impact ” says Brown. Brown then goes on to say, “It’s hard to alter peoples’ behavior, so getting workers to increase their value to a company is not easy. If the change effort is part of a multipronged strategy with committed management working to create change, and they create a sense of urgency that change is needed and clearly explain the reasons, then posters and coffee mugs can be a small part of it.” The Godfrey Group understands this idea and that’s why all of our products are geared toward helping you spark a sense of desire  in the hearts and mind of your target market.

Whether you are in fact looking for poster frames perfect for those motivational phrases to hang around the office or you need an eye-catching display practically guaranteed to draw people to you, Godfrey has just what you need to get the job done. If you get down to it from our Pop-up displays to our Portable Kiosks, to our Computer Stations; everything Godfrey does is essentially created to motivate. If you are looking to inspire your customers or improve the attitude of your own employees, contact Godfrey today and get on the path to a brighter tomorrow.

The Art Of Knowing What You Want And How To Get It

Monday, June 7th, 2010

Last week in a post titled “The Right Person For The Job” I talked about how something as tantalizing as Fillet Mignon would appear to be plain trash if it were to be served to you on a garbage can lid. Now in that post I was using this example as way to make sure you are employing people who have a certain degree of charm and personality, but the same can be said about how you choose to show off your product as well. You could essentially have one of those products that becomes synonymous with a entire line of products from any number of manufacturers (Coke, TiVo, and Matchbox Cars are examples of this), but because you did not choose the best way to promote your idea nobody ever takes notice. It’s those early decisions about how you will choose to bring your product to the consumer that make all the difference in the world.

Understandably this isn’t an easy process and not something to jump into. You want to start with a very broad idea of what you want and then begin to eliminate choices. Is your event outside? Do you need something like a large tent or would a smaller Mushroom style kiosk do the trick? Are you looking for something that can easily be packed up and taken to the next location or does portability not matter? Maybe you are just looking to spice up your office front. Will there be some type of attendant with a desk stationed there? Is privacy going to be a concern? How about signage? Were you thinking about something that may possibly hang from the ceiling or maybe you’d rather just have a stand that would allow people to pick up literature as they pass by?

All of these questions and we haven’t even considered graphics yet. Are you looking for something with bright colors or is something more professional what you had in mind? Do you have a specific logo that needs to be included or are you looking to come up with a new theme unlike anything you have done before? Are considering renting a booth to start out or are you ready to fully customize a display of your own?

Finding what is right for you and your products can be time consuming process, but one that is fulfilling and often very profitable. Knowing what works best for you and what you want makes all the difference in the world. The Godfrey Group understands this and that’s why we’ve created a Design Library that lets you start narrowing your ideas down and even save them so that you can come back later after you’ve researched what you want a little further. Don’t hesitate. Login in today!!

Trade Show Survival Kit: Don’t Leave Home Without It!!

Friday, June 4th, 2010

Wednesday I spoke about what to look for in a person you are sending out to work a trade show when you can’t make it yourself. Essentially you need somebody who is trustworthy, presentable, able to follow your lead, and can solve any problems that may arise along the way. While all of these things are great qualities to have in any employee, regardless of whether we are talking trade shows or retail stores, it’s also important to remember to send them on the road with a few supplies that will help them survive the grueling days ahead. Let’s face it, trade shows and conventions are never easy and if you’re the one having to stand at a kiosk all day talking to everyone that walks by, it can be downright brutal on even the most gung-ho individual. In order to avoid some of this fatigue and possibly keep a steady roll call of people willing to travel every weekend, a zip-lock bag containing a few simple items could save you tons of grief:

  • Aspirin-Like I said above, trade shows can be tough on anyone. Often you leave in the late afternoon, grab a couple hours sleep at some random hotel, are up by 5 a.m and work till 8 p.m. Throughout the day you can expect to meet hundreds of people while music and crowd noise blare in the background. Headaches are going to happen and a little help to easy the pain will come in real handy.
  • Caffeine-Throw in some money for coffee, maybe a couple bottles of 5-hr Energy, some chocolate covered coffee beans….whatever your choice just remember that when things are pop’n and the crowd has got you covered up things are great, but when things die down you’re going to need something to keep you in the game.
  • Ant-Acids- Nobody eats good on the road. The food is grease, spicy, covered in batter. The stress levels are just as high as the expectations and all of it leaves your body feeling all out of sorts. A roll of Tums will go a long way to help calm your nerves and fight all that fattening food.
  • Breath Mints-This is a no-brainer. Nobody wants to get up close and personal to talk about your latest gadget if you have bad breath.
  • Band-Aids- Paper cuts are an occupational hazard and can cost sales if someone were to walk up to find you bleeding all over the place. A few band-aids, maybe some antibiotic ointment, and if possible a bandage should help control the situation and save you some cash.
  • Break-Time- You can’t put this one in a bag, but it’s just at vital as all the others. Don’t expect yourself or anyone else for that matter to stand behind a display all day and stay fresh. Make it known that once or twice a day it’s okay to get out and mingle through the crowd. Not only will this give you a lay of the land to see what others are promoting, but it will allow you to make connections with those that may not otherwise stop by your booth or even know you are there.

Part of being a vendor at a trade show means that you are required to man the fort from dusk to dawn with little or no respite. As hard and rewarding as it is though, why not make life easier on yourself and your employees by sending along a bag containing a few simple items that will make the trip more bearable. It’s a like our moms used to say, “A little help goes a long way”.